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Shipping, Refund, and Cancellation Policy

Effective Date: July 3, 2025

Operated by: KAD-SYSCON INFOTECH

Shipping Policy

KAD-SYSCON INFOTECH Private Limited provides digital solutions including custom software, mobile apps, web platforms, and enterprise applications. No physical product shipping is involved.

FAll software and app services are delivered digitally and typically activated immediately after successful payment and verification. Customers receive confirmation via email or in-app notifications once the service is successfully activated.

For enterprise or on-premise solutions, authorized implementation teams may carry out setup and configuration at the client’s location as part of the deployment process.

Refund Policy

All payments made for software and app services provided by KAD-SYSCON INFOTECH, are non-refundable. Once a transaction is completed and the software, app, or platform is activated, no refunds.

Once a transaction is completed and the service is activated, we are unable to offer refunds, whether partial or full, under any circumstances. This includes cases of:

  • Accidental or duplicate payments
  • Change of mind after purchase
  • Unused or partially used services

In rare cases of technical issues (e.g., payment processed but the software or app is not activated), customers may contact our support team within 24 hours of the transaction. Verified issues will be reviewed, and appropriate corrective action will be taken..

Cancellation Policy

KAD-SYSCON INFOTECH does not offer order cancellations once a payment has been made and the service has been initiated or activated.

For broadband connections, cancellation after technician dispatch or installation scheduling will not be eligible for refunds.

For OTT subscriptions and streaming access, cancellation is not allowed once the subscription is active.

We recommend reviewing your selected plan and confirming your requirements before proceeding with payment.

Need Help?

For any concerns or queries regarding your payment, activation, or service, please contact us:

Email: [email protected]